VALID BRAINDUMPS CRT-261 PDF - CRT-261 VALID TEST CRAM

Valid Braindumps CRT-261 Pdf - CRT-261 Valid Test Cram

Valid Braindumps CRT-261 Pdf - CRT-261 Valid Test Cram

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Tags: Valid Braindumps CRT-261 Pdf, CRT-261 Valid Test Cram, Pdf Demo CRT-261 Download, Simulated CRT-261 Test, CRT-261 Valid Test Testking

P.S. Free & New CRT-261 dumps are available on Google Drive shared by Dumpexams: https://drive.google.com/open?id=1X0kf-jWKgeckfpdo3JdKiDu-ATyfyOwI

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The Certification Preparation for Service Cloud Consultant certification exam covers a wide range of topics related to customer service and Salesforce Service Cloud, including case management, contact center management, service cloud automation, knowledge management, and service cloud analytics. Candidates must be familiar with these topics and be able to apply them to real-life scenarios.

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CRT-261 Valid Test Cram & Pdf Demo CRT-261 Download

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q122-Q127):

NEW QUESTION # 122
Which feature can a consultant deploy to route cases from social channels within a limited timeframe?

  • A. Use a third-party app from AppExchange.
  • B. Implement an Apex solution.
  • C. Use custom case assignment rules.

Answer: C

Explanation:
To route cases from social channels efficiently within a limited timeframe, configuring custom case assignment rules is recommended. These rules can automate the distribution of cases based on specific criteria, ensuring that cases are promptly assigned to the appropriate agents or queues for timely resolution.


NEW QUESTION # 123
UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them. Which metric should UC consider when designing the contact center? Choose 2 answers.

  • A. Number of attempts to contact
  • B. Number of lead referrals
  • C. Number of closed cases
  • D. Number of outbound calls per day

Answer: A,D


NEW QUESTION # 124
Universal Containers implemented Salesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

  • A. Report that displays # of cases with articles attached during the past 2 months
  • B. Create a report that display the # of articles searched during the past 2 months
  • C. Report that displays # of new articles created during the past 2 months
  • D. Report displays # of articles associated to data categories during past 2 months

Answer: A,B


NEW QUESTION # 125
Agents at Universal Containers are required to update the Case Status to Waiting for Customer after they send an email to the Case Contact. Support managers are noticing that many agents are forgetting to perform this step.
What should a consultant recommend to address this problem?

  • A. Create a Validation Rule.
  • B. Create a Case Macro.
  • C. Create an action on Case,

Answer: B

Explanation:
To address the issue of agents forgetting to update the Case Status after sending an email, creating a Case Macro that automates the process of sending the email and updating the status is recommended. This ensures consistency in case management and adherence to support processes, enhancing service quality and managerial oversight.


NEW QUESTION # 126
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  • A. Field Service Scheduler
  • B. Workforce Engagement Self Scheduling
  • C. Visual Remote Assistant
  • D. Omni-Channel Routing

Answer: C

Explanation:
Visual Remote Assistant is a feature that allows you to provide real-time interactive video support to your customers using their mobile devices. You can see what your customers see through their camera, guide them with annotations and pointers, and troubleshoot issues remotely. This solution can improve the support experience while providing expert-level support, as it can reduce the need for dispatching field workers, save time and costs, and increase customer satisfaction. Verified References: [Visual Remote Assistant]


NEW QUESTION # 127
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CRT-261 Valid Test Cram: https://www.dumpexams.com/CRT-261-real-answers.html

P.S. Free & New CRT-261 dumps are available on Google Drive shared by Dumpexams: https://drive.google.com/open?id=1X0kf-jWKgeckfpdo3JdKiDu-ATyfyOwI

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